Working from home 22 months on from the beginning of COVID-19: What have we learned for the future provision of transport services?

COVID-19 has delivered an unintended positive consequence through working from home (WFH). While it may be some time until we are able to indicate, with some confidence, the impact that WFH will have on traffic congestion and crowding on public transport, there is a sense already that it is a game changer, and indeed is one of the most effective policy levers that the transport sector has had for many years in ‘managing' the performance of the transport network. This paper draws on multiple ways of survey data that have been collected since March 2020 when the pandemic first resulted in severe restrictions in Australia. We present the evidence up to December 2021 on the incidence of WFH in two geographical jurisdiction – the Greater Sydney Metropolitan Area (GSMA) and South-East Queensland (SEQ) - and how it has been received by employees and employers from the height of restrictions up to a period when restrictions were relaxed, followed by further lockdowns throughout Australia. We show what this might mean for work productivity, lifestyle, and the changing preferences for passenger modes. With a growing preference, within some occupation classes, to WFH 1–2 days a week, and a good spread through the weekdays, we discuss what this means for the way we analyse the impact of transport initiatives on the performance of the transport network with a particular emphasis on the growth in suburbanisation of transport improvements, less costly service and infrastructure improvements, and the changing role of public transport. © 2023 Elsevier Ltd

REDUCING CONGESTION AND CROWDING WITH WORKING FROM HOME

COVID-19 has changed the landscape within which we travel. Working from Home (WFH) in many countries has increased significantly, and while it was often forced on a society it has delivered some unintended positive consequences associated in particular with the levels of congestion on the roads and crowding on public transport. With a likelihood of some amount of WFH continuing as we move out of the active COVID-19 period, the question being asked is whether the post-COVID-19 period will return the pre-COVID-19 levels of traffic congestion and crowding. In many jurisdictions, there is a desire to avoid this circumstance and to use WFH as a policy lever that has appeal to employees, employers and government planning agencies in order to find ways of better managing future levels of congestion and crowding. This chapter uses the ongoing research and surveys we have been undertaking in Australia since March 2020 to track behavioural responses that impact on commuting and non-commuting travel, and to examine what the evidence tells us about opportunities into the future in many geographical settings to better manage congestion and crowding. This is linked to a desire by employers to maintain WFH where it makes sense as a way of not only supporting sustainability charters but also the growing interest in a commitment to a broader social licence. We discuss ways in which WFH can contribute to flattening peaks in travel;but also the plans that some public transport authorities are putting in place to ensure that crowding on public transport is mitigated as people increasingly return to using public transport. Whereas we might have thought that we now have plenty of public transport capacity, this may not be the case if we want to control crowding, and more capacity may be needed which could be a challenge for trains more than buses given track capacity limits. We conclude the chapter by summarising some of the positive benefits associated with WFH, and the implications not just for transport but for society more widely. © 2022 by Emerald Publishing Limited.